Account access
Resident accounts are issued by property management. Contact your management office if you need a new account, unit assignment, or account approval.
Resident app assistance
Support for your Facinex experience
Find help with account access, visitor invitations, facility bookings, and incoming calls from your property door station.
Start with the right support path
Facinex connects residents with property services. Some requests are handled by your property management office, while technical app issues are handled by Facinex support.
App and call issues
Contact Facinex support when the app cannot open, notifications do not arrive, or a door station call cannot be answered.
Property services
Booking rules, deposits, visitor policies, and physical access are managed by your estate or property management office.
Emergency assistance
Facinex support does not provide emergency response. For urgent building
access or safety matters, contact your property management office or the
appropriate local emergency service.
Common questions
These checks resolve the most frequent account, notification, calling, visitor, and booking issues.
How do I create a Facinex account?
Facinex does not offer public self-registration. Resident accounts are created and assigned to a unit by your property management office. Contact them if you have not received your login details.
I cannot sign in. What should I check?
Confirm that your phone or email and password are correct, then check your internet connection. If your account is pending approval, disabled, or assigned to the wrong unit, contact your property management office. Never send your password by email.
Why am I not receiving incoming door calls?
Ensure notifications and microphone access are enabled for Facinex, the phone has an active internet connection, and battery-saving settings are not restricting the app. Include your device model and app version when contacting support.
Why can I hear a call but not see the incoming call screen?
Open the phone settings for Facinex and allow notifications. On supported devices, also allow alert presentation on the lock screen. Restart the app after changing notification permissions.
How do I change or cancel a visitor invitation?
Open Visitors and select the relevant invitation. Available actions depend on the invitation status and your estate policy. Contact your property management office if an action is unavailable.
Who handles facility booking charges and deposits?
Booking availability, fees, deposits, deductions, and refunds are controlled by your property management office. Facinex support can help with technical errors in the booking screen but cannot approve refunds or override estate rules.
How can I request help with my personal data?
Email support@aurvix.sg with the subject "Facinex Privacy Request". Include your account email or phone number and estate name, but do not include your password.
Still need help?
Email our support team with your device model, Facinex app version, estate and unit, and a clear description of the issue. Do not send your password, access codes, or other authentication secrets.